Frequently Asked Questions

Everything you need to know about our artisanal fragrances and luxury bath products.

Are your fragrances and beauty products cruelty-free?

Yes, absolutely. At The Saltworks Company, we believe in ethical beauty. None of our products or ingredients are tested on animals, and we ensure our suppliers adhere to the same standards.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. During peak seasons or product launches, processing may take slightly longer. You will receive a tracking number via email as soon as your order leaves our workshop.

What is your return policy for opened beauty products?

Due to hygiene and safety reasons, we cannot accept returns on products that have been opened or used. However, if your item arrives damaged or you received the wrong product, please contact our support team within 14 days for a replacement or refund.

Do you offer international shipping?

Currently, we ship to a select range of international destinations. Please enter your address at checkout to see if delivery is available to your country and to calculate specific shipping costs and duties.

Are your candles and home scents made with natural ingredients?

We pride ourselves on using high-quality ingredients. Our candles are made from a signature wax blend designed for a clean, long-lasting burn, infused with fine fragrance oils that meet all safety and IFRA standards.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.