Returns & Exchanges

At The Saltworks Company, we want you to love your fragrance and skincare products, which is why we offer a 30-day return window for items in their original, unused condition. Please note that for hygiene reasons, we cannot accept returns on bottles that have been opened or tested.

1

Initiate Your Request

Contact our customer care team with your order number and the reason for your return to receive a Return Authorization number.

2

Secure Packaging

Carefully pack your items in their original salt-branded packaging to ensure they are protected from damage during transit.

3

Ship It Back

Affix the provided return label and drop off the package at any authorized shipping location; we recommend keeping your tracking receipt.

4

Quality Inspection & Refund

Once our artisans inspect the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing